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How to get a food parcel

To get a food parcel from our foodbank you need to obtain a food voucher from one of our many referral agencies (e.g. housing support officers, children’s centres, health visitors, social services, some local charities and Job Centre Plus.) If the referral agency feels you are struggling to put food on the table, they will issue you with a food voucher. Bring your food voucher to one of our five foodbank centres ,where your voucher will be exchanged for a food parcel.

The most important step is to get a foodbank voucher

 The local referral agency can also provide medium/long term support, if needed, to help address some of the issues behind the reasons for your crisis.  

1. Contact one of our Referral Agencies

If you are getting support from an agency such as social services, family worker, healthcare professional or support worker you can contact them and ask them for a Foodbank voucher. Or, if you are in receipt of any benefits, you can go to your local Job Centre and ask for a voucher. Here is our  Active Referral Agency List. If you are having trouble getting a voucher please get in contact with us on 01274 292256 or email

2. Bring  your foodbank voucher to your nearest foodbank centre.

You can find a list of our local centres and opening times here.  Each of our centres is a warm, safe, welcoming place setup as a cafe.

When you arrive, you will be welcomed, shown to a table, offered refreshments and given a chance to explain any specific health / religious dietary requirements.  Once your food parcel is on its way, you have a chance to chat with one of our volunteers.  There may be additional ‘Help Yourself’ items on offer and occasionally we have fresh food available.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.


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